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General Rules

1. How do I buy tickets for Minilopolis?

Tickets must be purchased online; they are not available at the door. You’ll receive a confirmation email with a booking reference that must be shown upon arrival.

2. What if I don’t receive the confirmation email?

Check your spam folder or verify your email address. We’re not responsible for missing emails, so please ensure your details are correct.

3. Can I transfer or cancel my ticket?

Tickets are non-refundable. To reschedule, contact us at least 24 hours in advance. Special event tickets must be used within the event week, while regular tickets can be moved within the month.

4. What if fewer than 4 children are booked for a session?

If fewer than 4 children are booked, we may need to cancel the session. We’ll offer you a refund or the option to reschedule.

5. Can Minilopolis cancel my booking?

Yes, if needed due to circumstances like Covid restrictions. We’ll contact you to reschedule or offer an alternative date.

6. What are the age restrictions?

Minilopolis is for children up to 6 years old. Older children will not be admitted.

7. What if I lose something at Minilopolis?

We are not responsible for lost items. Any found items will be held for up to two days to be collected. After that they are discarded.

8. Are there cameras at Minilopolis?

CCTV is used for security. You can take personal photos of your children, but we only use images of children for promotional purposes with parental consent.

9. What if I encounter a problem during my visit?

Inform a staff member immediately for assistance.

10. What are Minilopolis’s safety and cleanliness measures?

We follow strict protocols for cleaning and safety.

11. Can I bring outside food or drinks and can I wear shoes?

You may bring snacks with you. We do not accept any food deliveries or takeaway food to be consumed at our premises. Shoes are to be left at reception. You can wear shoe covers, but since these are made of plastic, we try to avoid them as much as possible.

12. What if I fail to book the correct play session?

It’s important to book the correct session, especially age appropriate ones. We may not be able to accommodate you if the booking is incorrect, so please double-check your reservation.

Play Sessions

13. How long are the play sessions?

  • Regular sessions are 90 minutes. Other session times may vary. Please read the description of the play session you are booking carefully.

14. When should I arrive?

  • Please arrive no earlier than 5 minutes before your session starts. You will not be allowed inside before that.

15. What if I arrive late?

  • If you arrive late, you can still enjoy the rest of your session until the scheduled end time.

16. Can I stay between back-to-back sessions?

  • For a smooth experience, we kindly ask all guests to leave the venue to allow us to prepare for the next session.

17. When do you close for cleaning between sessions?

  • We take a 30-minute break between sessions for cleaning and resetting the play areas.

18. What happens when my play session ends?

  • When your session ends, we kindly ask you to leave so we can prepare for the next group or for us to close up on time. We appreciate your understanding and cooperation. 

Birthday Party Rules

19. What’s included in a party booking?

  • Your party booking includes 1.5 hours of playtime and 1 hour for food and cake. Food is provided for children only; adult packages and any special add ons can be arranged separately.

20. When can I set up for the party?

  • You can arrive 30 minutes before the party to set up and decorate. Our staff will be happy to help with decorations.

21. How long is the party?

  • The party lasts for 2.5 hours: 1.5 hours of playtime followed by 1 hour for food, cake and to start preparing to pack things up. 

22. What’s the minimum and maximum number of party guests?

  • The minimum number of guests is 15 kids, and the maximum is 30 kids. If you book for more than 20 children, only one adult per child (excluding the birthday child) is allowed.

23. What if more children want to join the party?

  • If the party reaches the maximum number of 30 children, we won’t be able to accommodate additional guests, even if they are under 6 years old. 

24​. What if I’m not invited to a party but want to play?

  • Non-invited children up to 6 years old can join for a EUR 20 fee. They will not receive party food and must still exit the village once the 1.5hours are over. Children over 6 years old cannot join.

25. What if guests don’t follow the rules?

  • We want everyone to have a great time! If any guests don’t follow our policies, we may need to ask them to leave. Your cooperation ensures a fun experience for all.

26. What is the deposit policy?

  • A non-refundable deposit is required to confirm your party booking. By paying, you agree to the terms and conditions provided.

27. Who handles party cleanup?

  • Our staff will take care of the cleanup after the party. Please ensure that guests leave on time so we can start removing decorations. Any decorations not booked through us must be completely removed and taken back home with you. 

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