Rescheduling & Cancellation Policy

All tickets are non-refundable.

At Minilopolis, we limit the number of guests per session to ensure a relaxed, high-quality experience for all our little visitors and their families. Your booking holds a space that could otherwise go to another family.

 

For this reason, we kindly ask that you read and understand our policy before booking.

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Booking Protection (Optional Add-On)

We now offer Booking Protection to give families more flexibility. This is available during checkout.

• Booking Protection applies per child ticket only. If you book multiple children, you need to purchase Booking Protection for each child you want covered.

• Adult tickets do not require Booking Protection to be rescheduled. 

• Booking Protection allows you to reschedule for any reason, up until the start time of your session.

• If your session has already started, or you are a no-show, you can no longer use Booking Protection.

• If you show up on time or late for your play session Booking Protection cannot be used or refunded.

• You may reschedule once only, and your new booking must fall within 3 months of your original session.

• A new date must be selected within 7 days of notifying us.

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Special Events (e.g. Christmas, Halloween, Carnival, etc.)

• Rescheduling is only allowed for sickness-related reasons, and we must be notified at least 24 hours before your session starts.

• If we are not notified within 24 hours, we won’t be able to reschedule.

• Rescheduling can only be done once and must be used within 3 months of the original booking. Once you contact us, you have 7 days to choose a new date.

• Tickets are non-refundable and rescheduling does not issue a credit note or price difference adjustment.

• If you cannot attend, you are welcome to sell or transfer your ticket to someone else. They simply need to give your name at the door.

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Regular Sessions

• Rescheduling is only permitted for sickness-related reasons, and we must be informed at least 24 hours in advance.

• Rescheduling requests for other reasons (change of plans, weather, transport issues, etc.) will not be accepted.

• Tickets are not refundable.

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General Notes

• If fewer than 4 children are booked for a session, we may cancel and offer a reschedule or refund.

• In the event Minilopolis cancels your session (e.g. Covid-related, low turnout), we will contact you directly.

• Travel issues, including same-day ferry cancellations or personal transport problems, are not valid reasons for rescheduling unless Booking Protection was added at checkout.

Tickets and admission information

• Tickets must be purchased online. 

• 1 adult is included with every child ticket. Extra adults must purchase an additional ticket. 

• Adults and or children cannot swap tickets during the session. Each ticket is valid for only 1 person.

• If we’re fully booked and an extra adult does not have a ticket, we may refuse entry. 

• Children over 6 are not allowed in the play village and must remain in the cafeteria.

• Children under 18 are not considered responsible carers.

• Babies under 12 months enter free with a responsible adult. The adult must still purchase an adult ticket.

• Socks are compulsory in the play village. Adults may wear socks or shoe covers.