TERMS & CONDITIONS
Rescheduling & Cancellation Policy
All tickets are non-refundable.
At Minilopolis, we limit the number of guests per session to ensure a relaxed, high-quality experience for all our little visitors and their families. Your booking holds a space that could otherwise go to another family.
For this reason, we kindly ask that you read and understand our policy before booking.
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Booking Protection (Optional Add-On)
We now offer Booking Protection to give families more flexibility. This is available during checkout.
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Booking Protection applies per child ticket only. If you book multiple children, you need to purchase Booking Protection for each child you want covered.
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Adult tickets do not require Booking Protection to be rescheduled.
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Booking Protection allows you to reschedule for any reason, up until the start time of your session.
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If your session has already started, or you are a no-show, you can no longer use Booking Protection.
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If you show up on time or late for your play session Booking Protection cannot be used or refunded.
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You may reschedule once only, and your new booking must fall within 3 months of your original session.
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A new date must be selected within 7 days of notifying us.
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Special Events (e.g. Christmas, Halloween, Carnival, etc.)
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Rescheduling is only allowed for sickness-related reasons, and we must be notified at least 24 hours before your session starts.
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If we are not notified within 24 hours, we won’t be able to reschedule.
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Rescheduling can only be done once and must be used within 3 months of the original booking. Once you contact us, you have 7 days to choose a new date.
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Tickets are non-refundable and rescheduling does not issue a credit note or price difference adjustment.
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If you cannot attend, you are welcome to sell or transfer your ticket to someone else. They simply need to give your name at the door.
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Regular Sessions
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Rescheduling is only permitted for sickness-related reasons, and we must be informed at least 24 hours in advance.
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Rescheduling requests for other reasons (change of plans, weather, transport issues, etc.) will not be accepted.
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Tickets are not refundable.
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General Notes
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If fewer than 4 children are booked for a session, we may cancel and offer a reschedule or refund.
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In the event Minilopolis cancels your session (e.g. Covid-related, low turnout), we will contact you directly.
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Travel issues, including same-day ferry cancellations or personal transport problems, are not valid reasons for rescheduling unless Booking Protection was added at checkout.
Tickets and admission information
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Tickets must be purchased online.
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1 adult is included with every child ticket. Extra adults must purchase an additional ticket.
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Adults and or children cannot swap tickets during the session. Each ticket is valid for only 1 person.
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If we’re fully booked and an extra adult does not have a ticket, we may refuse entry.
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Children over 6 are not allowed in the play village and must remain in the cafeteria.
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Children under 18 are not considered responsible carers.
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Babies under 12 months enter free with a responsible adult. The adult must still purchase an adult ticket.
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Socks are compulsory in the play village. Adults may wear socks or shoe covers.